Dynamics 365 Commerce

Dynamics 365 Commerce is Microsoft’s unified commerce solution that connects e-commerce, in-store POS, mobile POS, and call-center order capture into one consistent customer and operations experience. Designed to run seamlessly on top of Dynamics 365 Finance and Dynamics 365 Supply Chain Management, it helps organizations manage product information, pricing, promotions, loyalty, and fulfillment with a single, integrated foundation. If you’re looking to buy Dynamics 365 Commerce in India with a genuine licence for enterprise deployment, India Enterprises can help you select the right SKU for your rollout, users, and store footprint.

Overview

Dynamics 365 Commerce supports omnichannel retail and B2B selling by unifying customer journeys across digital and physical touchpoints. It enables consistent catalog, pricing, and promotions across channels, while connecting orders, inventory visibility, and fulfillment workflows through the Dynamics 365 operations stack. This makes it suitable for businesses that need centralized control, scalable commerce, and standardized store execution.

Key Features

• Unified omnichannel commerce across e-commerce, in-store POS, mobile POS, and call-center assisted selling
• Product catalog and merchandising capabilities to manage assortments, attributes, and channel-specific availability
• Pricing and promotions management for consistent offers across online and store channels
• Loyalty support to help run customer reward programs and targeted engagement
• Clienteling to assist associates with customer engagement and guided selling in-store
• Order capture and management for cross-channel ordering and streamlined fulfillment handoffs
• Integration with Finance & Supply Chain for connected operations, inventory processes, and transaction flows

Who It's For

Dynamics 365 Commerce is suited for organizations that require centralized commerce control with enterprise-grade operations integration.

• Retailers operating multiple stores and needing standardized POS and promotions
• Brands running direct-to-consumer online stores alongside physical outlets
• Distributors and B2B sellers needing unified catalog and order capture across channels
• Customer service and contact centers that place or edit orders on behalf of customers

What's Included

• Subscription licence for Dynamics 365 Commerce (SKU: CFQ7TTC0LH2Z:0002)
• Access to commerce capabilities spanning digital, store, mobile, and call-center scenarios (as per Microsoft licensing)
• Ability to connect with Dynamics 365 Finance and Supply Chain Management for end-to-end operations
• Microsoft cloud delivery and ongoing updates per subscription terms
• Standard Microsoft documentation and admin controls as applicable to the tenant

System Requirements

• Microsoft 365 / Entra ID tenant for identity and user management
• Supported web browser and reliable internet connectivity for cloud access
• For in-store deployments: compatible POS hardware (PC/terminal, peripherals) based on your store setup
• For integrated operations: properly licensed and configured Dynamics 365 Finance and/or Supply Chain Management
• Local IT policies for network, device, and security hardening aligned to organizational standards

Why Buy From India Enterprises

India Enterprises is an authorised reseller for enterprise software licensing in India, helping procurement and IT teams buy Dynamics 365 Commerce with compliant documentation and deployment-ready guidance, including a GST invoice.

• GST invoice for straightforward business purchasing and compliance
• Pan-India delivery and fulfilment support for distributed teams and locations
• Dedicated account support for licensing alignment, renewals, and expansion
• Assistance with SKU selection and onboarding coordination with your IT/implementation partner

Frequently Asked Questions

Is Dynamics 365 Commerce suitable for both B2C and B2B commerce?

Yes. Dynamics 365 Commerce is designed to support unified commerce scenarios across digital and physical channels, and can be used for B2C and B2B journeys depending on your configuration and licensing model.

Does Dynamics 365 Commerce require Dynamics 365 Finance & Supply Chain?

Dynamics 365 Commerce is built to run on top of the Dynamics 365 operations stack and commonly integrates with Finance and Supply Chain Management for end-to-end processes. Your exact requirement depends on your intended deployment and operational scope.

Can we use it for in-store POS and mobile POS across multiple locations?

Yes. Dynamics 365 Commerce includes capabilities for in-store POS and mobile POS as part of an omnichannel approach, supporting standardized selling and transactions across multiple stores when deployed with compatible devices and configurations.

Will we receive a GST invoice when buying in India?

Yes. When you buy through India Enterprises, we provide a GST invoice and support procurement documentation needed for compliant enterprise purchasing.