Return & Refund Policy

1. What this policy covers

This policy applies to every product listed onindiaenterprises.co, including but not limited to:

• Microsoft licenses — Windows Server, Windows Client, SQL Server, Office LTSC, CALs, RDS CALs, Exchange, SharePoint, BizTalk, Visio, Project.
• Microsoft 365 / Office 365 subscriptions (NCE Business & Enterprise).
• Microsoft Open Value & Open Value Subscription volume licenses.
• Adobe Creative Cloud, Substance 3D, Acrobat and enterprise plans.
• Autodesk AutoCAD, Revit, 3ds Max, Maya, Fusion, Inventor and industry collections.
• Zoho, Corel, SketchUp, and every other digitally-delivered license.
• HPE hardware & server bundles (see §4 for exceptions).

2. Why software licenses are non-returnable

Once a product key, activation code or subscription seat is delivered to you (usually within minutes via email), it is permanently bound to your Microsoft Partner Center / Adobe VIP / Autodesk / vendor tenant. The vendor treats this as “consumed inventory” and does not permit the reseller to reclaim, revoke or restock the license. Consequently, we cannot issue a refund even if the key has not yet been redeemed on your end.

3. The narrow exceptions we honour

We stand behind every license we deliver. If any of the following applies, contact us within 48 hours of delivery and we will replace or credit the order at no cost:

• Non-working key — the key we sent is rejected by the vendor’s activation server despite being entered correctly.
• Wrong SKU shipped — the SKU or edition on the invoice differs from the SKU that was delivered.
• Duplicate charge — you were billed twice for the same order due to a payment-gateway retry.
• Order not fulfilled — the license was paid for but never delivered within the SLA quoted on the quote/invoice.

For non-working keys we will first coordinate with the vendor (Microsoft / Adobe / Autodesk) for a like-for-like replacement. Cash refunds are the last resort and are processed only after the vendor confirms the license has been reclaimed on their side.

4. HPE Hardware & physical products

Physical hardware (HPE ProLiant servers, storage arrays, networking gear) is covered by the manufacturer’s warranty and Return Merchandise Authorisation (RMA) process. HPE hardware must be reported “dead-on-arrival” within 7 days of delivery; after that window, the standard HPE warranty terms take over. In no case does INDIA ENTERPRISES accept discretionary returns on opened or racked hardware.

5. How to raise a claim

For any of the qualifying exceptions in §3, contact us with your order/invoice number, the delivered key(s) and a screenshot of the activation error within 48 hours: