Product Description
Microsoft Intune Remote Help is a secure, cloud-based remote assistance add-on for IT teams that need to support users on Intune-managed endpoints. It enables helpdesk staff to connect for view-only, co-managed, or full-control sessions while maintaining strong governance through role-based access and auditability. If you are looking to buy Microsoft Intune Remote Help in India, this add-on helps standardise remote support within your Microsoft management stack and reduces reliance on consumer-grade remote tools. Requires Microsoft Intune Plan 1 as a prerequisite.
Overview
Microsoft Intune Remote Help extends your Intune environment with enterprise remote support capabilities designed for compliance-focused organisations. Sessions can be scoped using Microsoft Entra ID roles, and activity can be monitored and logged for accountability. It is built to support modern endpoint management workflows where devices are already enrolled and controlled through Intune policies.
Key Features
- Remote assistance for Intune-managed devices to support users without switching toolsets.
- View-only, co-managed, or full-control remote sessions to match support and security needs.
- Role-scoped access via Microsoft Entra ID to limit who can initiate and control sessions.
- Compliance warnings and user acknowledgement during remote support to improve transparency.
- Session auditing to help track support activity for internal governance.
- Designed for helpdesk workflows where secure remote troubleshooting is required.
- Cloud-managed experience aligned with Microsoft endpoint management practices.
Who It's For
This add-on is best suited for organisations that need secure remote support while maintaining control and traceability.
- IT helpdesks supporting distributed workforces and remote users.
- Enterprises using Microsoft Intune for endpoint enrollment, compliance, and policy management.
- Regulated industries that require audit trails and controlled support access.
- IT administrators looking to standardise remote troubleshooting within Microsoft 365 tooling.
What's Included
- Microsoft Intune Remote Help subscription (add-on licence).
- Remote support capabilities for Intune-managed endpoints as per Microsoft licensing terms.
- Access control integration with Microsoft Entra ID role scoping.
- Audit and session logging features for support activity tracking.
- Licence documentation suitable for business procurement.
System Requirements
- Microsoft Intune Plan 1 is required (Remote Help is an add-on).
- Supported Intune-managed endpoint(s) enrolled and compliant with your organisation’s policies.
- Microsoft Entra ID for identity and role-based access scoping.
- Internet connectivity for cloud-based session establishment and management.
- Appropriate admin permissions to assign licences and configure access roles.
Why Buy From India Enterprises
India Enterprises is an authorised reseller for business software licensing, helping teams procure Microsoft Intune Remote Help in India with compliant documentation and reliable fulfilment.
- GST invoice for clean procurement and accounting.
- Pan-India delivery for licence fulfilment across locations.
- Dedicated account support for quoting, renewal planning, and licence mapping.
- Procurement-friendly assistance for SKU validation and requirement alignment.
Frequently Asked Questions
Does Microsoft Intune Remote Help require Intune Plan 1?
Yes. Intune Plan 1 is a prerequisite, since Remote Help is sold as an add-on to the Intune management platform.
Is Remote Help limited to Intune-managed endpoints?
Remote Help is designed for use with Intune-managed endpoints. Devices should be enrolled and managed through Intune to align with the intended support and governance model.
How is access controlled for support agents?
Access can be scoped using Microsoft Entra ID roles, helping ensure only authorised personnel can initiate sessions and apply the appropriate level of control.
Will I receive a GST invoice and business-ready documentation?
Yes. When you purchase through India Enterprises, you receive a GST invoice and procurement-ready documentation aligned to business buying requirements.
What's Included
- Genuine, authorized license key delivery
- Redington-verified distribution channel
- Compliance documentation on request
- Post-sale technical support routing
Business vs Enterprise vs Frontline — which Microsoft 365 licence fits?
Microsoft 365 Business is Microsoft's flagship subscription for growing Indian SMBs. Basic (₹170/user/mo India MRP) covers web + mobile Office, Exchange email, OneDrive and Teams. Standard (₹855) adds desktop Office, Bookings, Loop and Clipchamp — the sweet spot for most small businesses. Premium (₹1,865) layers on Defender for Business EDR, Intune device management and Azure Information Protection. Copilot AI is available as an add-on across Standard and Premium. All plans cap at 300 seats per tenant.
Microsoft 365 Enterprise removes the 300-user cap and adds enterprise-grade compliance. E3 (₹3,245/user/mo India MRP) is the workhorse — 100 GB Exchange mailbox, 1 TB OneDrive, DLP, Azure Information Protection P1. E5 (₹4,990) layers on Defender for Endpoint P2, Defender for Office 365, Microsoft Purview Advanced eDiscovery + Insider Risk, Customer Key/Lockbox, Power BI Pro and Teams Phone. Teams Enterprise (₹420) is the standalone Teams plan for organisations running non-Microsoft mail.
Microsoft 365 Frontline puts a Microsoft identity on every retail, manufacturing, healthcare, hospitality or field worker. F1 (₹190/user/mo) is chat + web Office only — perfect for factory-floor Teams walkie-talkie and shift management. F3 (₹680) adds a 2 GB Exchange mailbox, 2 GB OneDrive and mobile + web Office apps — the right pick for supervisors and field-service technicians. Both plans support Intune shared-device mode so 20+ workers can rotate through one tablet per day.
Customer reviews
Be the first to review this product.
No reviews yet — be the first to help other buyers decide.
Related products in this family
View all in Microsoft Intune →
Microsoft Cloud PKI
Microsoft Intune Enterprise Application Management
Microsoft Intune Endpoint Privilege Management